We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
International Returns & Exchanges
Due to logistical issues we do not have the capability to automatically handle international returns at this time. If you placed an order internationally outside the United States and would like to return your purchase for a refund/exchange follow the instructions listed below:
1. If your package has been opened repackage your order to best match how it was originally received to ensure no products will be damaged upon return/exchange.
2. Contact and notify firstname.lastname@example.org of your international return. Provide your original order number pertaining to the return/exchange along with the tracking number of the return/exchange shipment.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, you can reach us for support at contact email@example.com.